In 2022, NCO Leadership and Board of Directors met with consultants to develop a 3-year Strategic Plan for the agency. Throughout the 8-month process, the workgroup interviewed 70 community stakeholders and 85 staff members, and analyzed financial, programmatic, staff, and Board data.

Over the last five years, NCO's budget has grown by more than 70% as we added new innovative programs in climate resilience, enhanced case management, and workforce development. While this growth is in response to real community needs, NCO's internal infrastructure has not yet caught up to the rapid expansion.

This Strategic Plan puts forth strategies to strengthen our agency and build our internal capacity and sustainability for the future so we can better serve our communities, stakeholders, staff, and partners.




Click Here to Read an Overview


Click here to Read the Full Plan






At NCO, we invision healthy and safe communities with equitable opportunities for all.


We empower people to transform their lives through our vital services, acting as a community leader to build economic justice and well-being for all.


Focus our energy for greatest impact 
We collaborate and respond to make a difference in the lives of the people we serve. 

Learn from challenge and change 
We look for opportunities to innovate and forge new paths. 

Demonstrate respect and integrity 
We treat individuals - including their ideas and expressions - with dignity, honesty, and fairness. 

Foster excellence & resiliency 
We value our dedicated teams that provide high-quality services, and we commit to offering opportunities that build and maintain resilience in our people and those we serve.  

Honor justice, equity, diversity, and inclusion 
We welcome every opportunity to enrich our organization and our work with the experiences and perspectives that are expressed through each person’s race, culture, religion, mental or physical abilities, heritage, age, sexual orientation, and gender identity. 

A Program of

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